How can we help?
Your answer is probably in the questions below. If not, email us: we reply within 3 business days, in English or French.
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Jump straight to your game’s questions, or check the general questions.
General questions
How do I restore my purchases?
In the game’s settings, tap “Restore purchases”. Make sure you’re signed in with the same Apple ID (or Google account) you bought with: your purchases belong to that account, not to the phone.
How do I get a refund?
Payments go through Apple or Google, and we can’t access them. On iPhone, request a refund at reportaproblem.apple.com. On Android, use your Google Play order history.
How do I get rid of ads?
In ColorRush, a one-time purchase removes them for good. In GuessRush, Premium (weekly or one-time purchase) removes ads and unlocks every pack, custom packs and the full Sabotage Mode. Both are available in the game.
How do I cancel my GuessRush Premium subscription?
On iPhone: Settings › your name › Subscriptions › GuessRush › Cancel Subscription. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions. You keep access until the end of the current week. (If you chose the one-time purchase, there’s nothing to cancel.) Heads up: deleting the app doesn’t cancel the subscription.
I don’t want personalized ads
On iPhone: Settings › Privacy & Security › Tracking, then turn the game off. On Android: Settings › Google › Ads. In Europe, you can also reinstall the app to make your choice again in the consent window. More details in our privacy policy.
I switched phones and lost my progress
There’s no account or cloud save: your progress is stored on the phone. It carries over if you move your data with an iCloud / Google backup or a direct phone-to-phone transfer. Your purchases can always be restored.
How do I delete my data?
Deleting the game erases everything stored on your phone. To have us erase the usage stats linked to your installation on our servers too, email us (see the privacy policy).
GuessRush
How do you play?
Split into teams. Each game has three rounds using the same cards: first you describe without saying the word, then you only get one word, and finally you act it out. Teams take turns against the clock, and points add up across the rounds.
What’s Sabotage Mode?
It adds constraints to throw off the team that’s playing: speak only in rhymes, pull funny faces… It’s harder, but that’s usually where the biggest laughs happen. Turn it on from the home screen.
Which card packs are there?
A 60-card starter pack is included. Premium unlocks the themed packs (Family, 90s–2000s Retro Pop, Internet & Trends) and lets you build your own pack. In the options, you pick round length, number of cards and which packs to use.
A card is wrong or inappropriate
Send us the card and its pack: we fix the lists with every update. Ideas for new cards are welcome too!
ColorRush
How do you play?
A voice calls out a color: tap any square that is not that color. Every mistake costs points. If you don’t hit the target score before the clock runs out, you lose a life. There are 10 levels, each faster than the last.
What about Color + Word mode?
Each square shows a color and a word. Only tap a square when neither its color nor its word matches the color you heard. Your brain will protest — that’s the point.
It’s too hard!
Pick Rookie difficulty: you get 5 lives instead of 3 in Pro (and just one in Master).
I can’t hear the color being called
Make sure your iPhone isn’t on silent and turn the volume up. The color is called out loud, so without sound you miss half the game. Still not working? Email us with your iPhone model.
My score isn’t on the leaderboard
Leaderboards run on Game Center. Check that you’re signed in under Settings › Game Center, then relaunch the game. A score can take a few minutes to show up.
Why does the game ask for camera access?
Only for the experimental AR mode, which you can turn on in the settings: you catch cubes with your hand in front of the camera. Frames are analyzed live on your phone and never recorded or sent. The rest of the game works without the camera.
Useful links
Still stuck? Email us
Email: [À COMPLÉTER : e-mail]
Email supportTo help us help you faster, tell us the game, your phone model, your iOS or Android version and the app version (in the game’s settings). A screenshot helps a lot.